Contact
If you run into an issue, have feedback, or want to make a privacy-related request, email us.
We typically reply within 1–3 business days.
When reporting an issue, please include
- Which tool you used (e.g., image compression, video conversion) and what you expected to happen
- Browser and OS, UI language, and whether you tried incognito mode or disabling extensions
- Short reproduction steps, any error messages, and screenshots/console errors if available
Data & privacy requests
If you want to know what diagnostic data may be stored, request deletion, or ask about cookies/ads data usage, email us and we’ll explain plainly.
- Request a summary of any diagnostic data that may be retained
- Request deletion: share approximate date/time or email subject so we can locate it
- Ads/analytics: questions about AdSense or analytics integrations
Quick troubleshooting tips
- If a page won’t load, try incognito mode or temporarily disable extensions (ad blockers can interfere)
- If upload/download fails, check network and browser permissions, or try a different browser
- Avoid sending sensitive personal data via email; redact screenshots if needed